Blackbaud Hosting Services
Assistance and Resources
Welcome to Cloud Hosting
Looking to access your Blackbaud solution in the Cloud? You’ve come to the right place! From your first steps in hosting to common tasks for users, refer to this page to help you navigate your Blackbaud Cloud Hosting space. You can use the navigation above to choose where to begin, but if your organization is new to our cloud hosting services, we recommend you start with New to Hosting.
New to Hosting Set Up
These steps will get your organization established in hosting.
Step 1 - Hosting password
Log into Blackbaud.com with your Blackbaud.com username and password, then go to the Reset Hosting Password webpage.
NOTE: In order to complete this process, you must be a site administrator. If you are unsure of who is your organization's site administrator, you can view the information in the View Users section of your Blackbaud.com account. If you would like to become a site administrator, complete the steps and the authorization form listed in KB article: 43910.
Similar to the example below (for site ID 9999), for each default user(s) created for you, select Reset Password.
Select Reset Password and enter a new, temporary password. Permanent passwords are created later.
Step 2 - Install Citrix
To securely access your application, download and install Citrix.
Step 3 - Browser setup
After you install Citrix, you need to configure your preferred Internet Browser to use the Citrix plugin. To learn how to configure your preferred Internet browser to work with Citrix, review KB Article: 72419.
Step 4 - Log in
You are now ready to log into your hosted environment. Select the URL associated with your data center (found in your welcome email). You are directed to the Log in page.
In the Address field of the web browser, enter the URL associated with your data center and press ENTER. You will be directed to the Log in page.
- Amsterdam: https://login01.blackbaud.net/
- Vancouver: https://appsca.blackbaudondemand.com/
- Boston: https://login2.blackbaudhosting.com/
- California: https://login1.blackbaudhosting.com/
- Sydney: https://login4.blackbaudhosting.com/
Use the credentials, including the newly reset passwords, from step 1.
After you log on, select the program's icon to access your hosted software. For quality assurance purposes during implementation, the Supervisor password was reset. Your Supervisor credentials will be sent to you.
Step 5 - Add hosting users
Add your colleagues as users to Hosting. To learn how, read KB article 40016: How to add or remove a Blackbaud Hosting Services user. Next, review the most common Administrator Tasks.
Step 6 - Add users
After you add new users to the Blackbaud Hosting Services account, you need to create users inside your hosted application. To learn how, select the KB article for your product.
Raiser's Edge KB Article: 39142
Financial Edge | Education Edge KB Article: 39143
Administrator Tasks in Hosting
Review the most common Administrator tasks in Hosting.
Hosting overview and details –
The Hosting Overview document provides the big picture about your hosting environment.
How to Reset Passwords –
Did you know passwords expire every 90 days? To protect you and for PCI compliance, we set security standards that prompt you to change your password every 90 days. Need help remembering when to reset your hosting password? Add a calendar reminder that remembers for you!
Next, let's learn about the common tasks users perform in Hosting, such as how to move files and set up printers.
Common Tasks for Users in Hosting
Use these resources to help your users learn how to perform the most common tasks in Hosting.
Access your hosted application –
To securely access your application, download Citrix.
After you install Citrix, use the hosting link provided by your administrator.
Timeout settings –
In the cloud, timing is everything. Learn about the additional timeout security settings.
Quick start guides –
To help your users and admins learn about Hosting Services, provide them with this short tutorial.
Blackbaud Support resources
Need help? We're here for you! Before you contact Customer Support, we recommend you search Knowledgebase for your problem or question.
Frequently asked questions –
- How do I log into my hosted database?
- What are the timeout settings for Hosting?
- What do I do when the hosted application does not open when I select the product icon in the hosted environment?
- How do I request a backup of my Blackbaud Application Hosting database?
How do I reset the Supervisor password in the hosted environment?