The Lutheran Church—Missouri Synod

The Lutheran Church—Missouri Synod Will Use Blackbaud Enterprise CRM To Better Serve 6,200 Congregations and 2.4 Million Members

The Lutheran Church—Missouri Synod (LCMS) is the second largest Lutheran church body in North America and is a multi-faceted national faith-based organization with corporate entities, ministries, auxiliaries, and local churches that are all focused on communicating the love of Christ by word and deed within its churches, communities, and the world.

Challenge

Several key issues contributed to LCMS’s desire to evaluate new technology solutions. To maximize effectiveness and data security, organization leadership wanted to shift toward a shared services IT environment based on a .NET architecture with true application integration and interoperability. The organization will reduce the number of systems it currently has operating on six different platforms and unify its applications on one — Blackbaud’s Infinity platform. This model would also support LCMS’s goal of streamlining financial management and increasing the organization-wide focus on constituent relationship management (CRM).

Solution

With Blackbaud CRM, The Lutheran Church—Missouri Synod will now be able to:

  • Implement a CRM system and approach that extends across all stakeholders
  • Attain a single, 360-degree view of the constituent relationship activity
  • Empower end-users with data access, workflow support, and global reporting
  • Establish fundraising operations that support best practices at all levels
  • Integrate relationship, revenue development, and financial management for coordinated multi-channel marketing and effective reporting
  • Use Web 2.0 technologies for personalized and dynamic relationship management across all of its web properties

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