Blackbaud Hosting Services

Blackbaud Hosting Services how-to documentation includes user guides on how to navigate in the hosting environment and instructions for administrative tasks. 

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Blackbaud Hosting Services User Guides at a Glance:

 

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Blackbaud Hosting Services Videos

The following videos help you get to know Blackbaud Hosting Services.  To watch a video, click on the button or the video title.

 

Hosting Administrator/Supervisor Videos

How to Add a User

As a Hosting Administrator, you will often have to create new users for the Citrix environment.  This demo provides step-by-step instructions on how to create a new hosting account.

Unlock Account

The following videos demonstrate two ways in which a Primary Contact or Hosting Administrator may unlock Blackbaud Hosting Services user accounts:

Windows Authentication

This demo guides Application Supervisors through enabling Windows Authentication, allowing users to only enter Blackbaud Hosting credentials and launch applications automatically.

Password Reset

The following videos demonstrate two ways in which a Primary Contact or Hosting Administrator may reset Blackbaud Hosting Services user passwords:

 

Hosting User Videos

How to Install Citrix

This demo guides you through downloading the appropriate Citrix client for your workstation, as this is the only required application before accessing the Blackbaud Hosting Services environment.

Walkthrough of the Files Folder

This demo gives a step-by-step walkthrough of accessing and logging into the Files Folder.  Features covered within the Files Folder include uploading documents, downloading documents, deleting documents, adding or deleting folders, navigational buttons, and files folder size limitations.

How to Use the Citrix Universal Printer

The Citrix Universal Printer can be used to either print to the default printer or to print to other printers installed on the machine without having to change the default printer and logging out and then back in to a Blackbaud application.  This demo provides step-by-step instructions on how to use the Citrix universal printer.

FileZilla [U.S. Datacenter Only]

This demo guides users through setting up FileZilla to quickly access their files folder from their desktop.

How to Check Citrix Version

This demo gives a step-by-step walkthrough on how to determine the citrix version you have installed.

How to Use Bitkinex to Access the Files Folder [Vancouver Datacenter Only]

This demo guides users through setting up Bitkinex to quickly access their files folder from their desktop.

How to Determine the Application Server

This demo gives a step-by-step walkthrough of determining the application server you are connected to in the hosted environment.

 

 

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