Chris SinghChief Customer Officer
Chris Singh is Blackbaud’s Chief Customer Officer responsible for overseeing strategy and execution of the customer experience across Blackbaud under a shared vision to deliver consistent value at every stage of the customer life cycle. Chris is
the first leader to hold the newly created position at Blackbaud, representing a significant next step in the company’s commitment to customers and their end-to-end experience.
Chris first joined Blackbaud in May 2021 as Senior Vice President of Customer Success, demonstrating significant impact through the creation of a customer success model, as well as an executive business review governance model that provides transparency and insights to key stakeholders on value delivery. Chris also led the creation of a functional expertise group to prescriptively guide customers on industry best practices and ways to maximize their business outcomes. Under his leadership, a critical response center was created to identify and manage high priority customer issues with diligence and speed, resulting in an increase in proactive customer engagements with a focus on outcome and strategy.
Prior to joining Blackbaud, Chris served as senior vice president of Customer Engagement and Experience at SAP, where he created the SAP brand of SAP Preferred Success—a best-in-class Customer Success Management program that helped thousands of customers in 53 countries meet their business and strategic goals in the cloud. He has demonstrated success in achieving significant gains in customer satisfaction, references, renewals and incremental cloud subscription revenues.
In addition, Chris serves on several boards as an advisor and is a social media influencer and thought leader on customer success, SaaS, innovation and value-based technology trends. He is deeply passionate about people and making communities stronger, and he supports many social good causes.